Safety
Emergency Guidelines
Stay calm. These steps help you get the right help faster — whether you need an ambulance, homecare, or hospital appointment through SevaLink.
This page provides general guidance only. It is not a substitute for professional medical advice. In a life-threatening emergency, call 112 immediately.
Ambulance Booking
When You Need an Ambulance
- Call 112 first if the situation is immediately life-threatening — do not wait.
- Open the SevaLink app and tap "Book Ambulance". Select your emergency type (e.g. cardiac, accident, respiratory, fall) — you do not need to choose the ambulance type. A SevaLink expert will recommend the right ambulance (BLS, ALS, ICU on Wheels, Neonatal, etc.) for your situation in real time.
- Nearby hospitals are suggested based on your emergency criticality and location. The system surfaces the most appropriate facility for your case.
- Share your exact location — use the GPS pin or type the address with a nearby landmark (building name, landmark, street name).
- Keep patient details ready: name, age, condition, any known allergies or current medications.
- Stay on the line and follow instructions from the dispatch team until the ambulance arrives.
- Clear the path — make sure someone is at the entrance to guide the crew in. Move vehicles blocking access if safe to do so.
Homecare
Preparing for a Homecare Visit
- Book in advance through the SevaLink app. Specify the care type (nurse, physiotherapist, attendant) and duration needed.
- Keep medical records available: discharge summary, prescription, doctor notes, and any test reports.
- Prepare the patient's space — ensure clean surroundings and easy access to the patient's bed or care area.
- Verify the caregiver's ID on arrival against the SevaLink booking confirmation.
- If anything feels wrong, contact SevaLink support immediately via the app or email.
General
General Safety Tips
- Save 112 (national emergency) and the SevaLink support number in your phone.
- Keep a basic first-aid kit at home — bandages, antiseptic, gloves, ORS sachets.
- Note your blood group and major allergies somewhere easily accessible for responders.
- Do not move a patient with a suspected spinal injury unless they are in immediate danger.
- For cardiac arrests, begin CPR if trained — 30 chest compressions to 2 rescue breaths.
- For choking, perform the Heimlich manoeuvre if the person cannot cough or speak.
Need help right now?
Book through SevaLink or reach our support team directly.