Help Center

How do I book an ambulance on SevaLink?

Open the SevaLink app and tap 'Book Ambulance'. Share your location, then select your emergency type (cardiac, accident, respiratory, etc.). You do not choose the ambulance type — a SevaLink expert matches the right ambulance for your emergency in real time. Nearby hospitals are also suggested based on your situation's criticality. You will receive a confirmation with the assigned crew and ETA.

How quickly will an ambulance arrive?

Response time depends on your location and traffic. SevaLink dispatches the nearest available unit. You can track the ambulance live on the map after booking.

Can I book a homecare service in advance?

Yes. Open the app, go to 'Homecare', select the care type and date/time, and confirm. Same-day and scheduled bookings are both supported.

How do I book a hospital appointment?

Go to 'Hospital Appointments' in the app, choose a partner hospital and available slot, fill in patient details, and confirm. You will receive a booking reference.

Can I track my ambulance in real time?

Yes. Once a booking is confirmed, the app shows a live map with the ambulance's current location and estimated arrival time.

I booked but have not received a confirmation — what should I do?

Check your internet connection and refresh the app. If the issue persists, contact SevaLink support at support@sevalinkcare.com with your booking details.

Can I cancel a booking?

Yes. Go to 'My Bookings' in the app and tap 'Cancel'. Cancellation policies vary by service type — check the booking screen for details before confirming.

Can I reschedule a homecare appointment?

Yes, scheduled homecare bookings can be rescheduled up to 2 hours before the appointment time via the app.

What payment methods are accepted?

SevaLink accepts UPI, debit/credit cards, and net banking. Cash payments may be available for select services — check at the time of booking.

Will I receive a receipt or invoice?

Yes. A payment receipt is sent to your registered email and is also available under 'My Bookings' in the app.

How do I update my phone number or address?

Go to 'Profile' in the app and tap 'Edit'. Update your details and save. Phone number changes require OTP verification.

I cannot log in to my account — what should I do?

Try resetting your password via 'Forgot Password' on the login screen. If the problem continues, contact support@sevalinkcare.com.